How results are ranked

How are results ranked?

On results pages, professionals are ranked according to these criteria, from most to least important:

• relevance to your search, that is, the service or category requested;
• proximity: professionals in the postcode searched first, then the nearest;
• the professional’s subscription plan: Business, then Pro, then Essentiel, then professionals who have not registered. The Pro and Business plans are paid plans;
• the average rating, then the number of reviews.

Professionals who accept online booking appear first. When you choose a sort order yourself, your choice takes precedence over the criteria above.

Apart from their subscription plan, no professional can pay to appear higher: there is no bidding, no purchased placement and no paid promotion.

Reviews

Only clients who have booked and received a service on Konfian can post a review, using a personal link sent after the service. A review posted after a booking paid online entitles the client to cashback, whatever the rating. Konfian does not delete a review because it is unfavourable. Details are set out in Article 4 of the General Terms of Services.